General Terms of Use for Pre-Orders via the Internet

1. Scope

1.1 These conditions of use apply to settling sales transactions deriving from customer pre-orders via our website www.heinemann-dutyfree.com.

1.2 The sale of our products is for private use only in normal household quantities.


2. Pre-order and Acknowledgement of Receipt

2.1 The customer places a non-binding pre-order via submission to the above-mentioned Internet page. The pre-order represents the customer's request for us to submit a contractual proposal. The customer is not submitting a declaration of agreement.

2.2 For the pre-order, the customer creates a list of items (hereinafter "order data") that he would like to have prepared by the HEINEMANN-Shop (hereinafter "service counter") designated by him for pickup, along with a specific flight (required information: departure airport, departure time and destination airport, hereinafter "travel data")

2.3 The pre-order has to be placed 9 to 24 hours (depending on which airport is chosen) prior to departure in order to be taken into consideration by us.

2.4 The customer will receive an Acknowledgement of Receipt via email, which will confirm the order data, the travel data and service counter and issue an order number. This confirmation is solely for information purposes and does not represent a contractual proposal. It does not represent a guarantee that the pre-ordered items will be available at the service counter for the customer.

3. Binding Offer / Non-availability/ Cancellations/ Changes

3.1 After determining availability and compiling and delivering the items to the service counter, customer will receive a pre-order confirmation via email. The confirmation will contain the order information, the travel data, directions to the service counter and the order number. It also contains our binding offer to sell the listed items to the customer at our service counter. Should the item price be less expensive at the time of pickup than the confirmed item price in the pre-order confirmation, the lower price applies.

3.2 If, upon checking the availability, the desired item is not available, the customer will be informed immediately. Should only some of the pre-ordered items be available, the customer will be issued a binding offer to purchase said items. At the same time, he will be immediately informed that the other items are not available.

3.3 The customer may cancel his pre-order at any time. The cancellation will be confirmed by us via email. The pre-order may also be changed after being submitted up to 24 hours prior to departure. In this case, we will make every effort to make the changed items available at the time of pickup. In this case, however, we cannot issue a binding commitment due to the short time period before departure.

3.4 The customer is in no way obligated to pick up or purchase the pre-ordered item(s). Should the customer not have picked up the item(s) by departure time, the pre-order will be cancelled. Our binding offer will become invalid upon non-pickup by departure time. The customer will be informed immediately regarding the above via email.

4. Conclusion of the Contract

4.1 The contract is concluded upon acceptance of our offer by the customer at the time at which the pre-ordered goods are collected and purchased at the till at the service counter.

4.2 The price listed in the pre-order confirmation is due upon picking up the order. Should the item price be lower at the time of pickup than the confirmed item price in the pre-order confirmation, the lower price applies.


5. Coupons, discounts, 'Me of the Month' promotion

5.1 Coupons, discounts, the 'Me of the Month' promotion and other benefits cannot be combined and will be applied only upon conclusion of the contract when making a purchase at the service counter till and under due consideration of the relevant conditions.

5.2 The 'Me of the Month' promotion applies to the purchase of one article from our range of perfumes and cosmetics each calendar month, excluding any articles that have already been reduced and products from the 'Special Offer' selection.
Multiple use of the pre-order function for purchases made during the same calendar month does not entitle the purchaser to make repeated use of the 'Me of the Month' offer.


6. Registration/ Privacy Policy

The information provided us within the scope of the registration and pre-order are subject to the provisions of our Data Protection Statement.
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Terms of use