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Terms of use
Data Protection Statement

Gebr. Heinemann KG Privacy Policy

The Gebr. Heinemann KG (hereinafter "Heinemann") takes the protection of personal information very seriously. As a private company, we are subject to the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG). We have taken technical and organisational measures that are intended to ensure that the data protection provisions are adhered to by us, as well as by external service providers.
In the following, we define which information is gathered, stored and used when visiting our Internet site and using our online offer.

1. Personal Information

When visiting our Internet site, a log is kept each time our server is accessed and our web pages are called up. In doing so, so-called personal information is gathered and stored until it is automatically deleted. Personal information is any information that may determine your identity. This includes such things as your correct name, postal address, telephone number and date of birth. To be distinguished from personal information is information used purely for statistical purposes (e.g., number of times a page is called up or users of a specific web page). This non-personal information is not the subject of this privacy policy.

2. Collection and Use of Personal Data

Personal information is only gathered and used by us, insofar as necessary in order to facilitate the operation of our website and to perform our offered services (hereinafter also 'online offer'). Irrespective of whether you are a registered user or not, each time our website is called up, specific data is stored on our servers, which could enable your identification (so-called usage and traffic data). The collected information is mainly:

  • connection data of the querying computer (so-called IP address);
  • any websites that have been called up;
  • the date, time and length of your visit;
  • a report whether the access was successful;
  • the identification data of the used browser and/or operation system;
  • the website from which access was made;
  • the name of your Internet access provider.

This information is used to facilitate use of the website, as well as guarantee the stability and reliability of our system. No exploitation of personal information takes place. However, the right to statistical utilisation of anonymised datasets has been reserved. This information is only stored for so long as necessary within the scope of a possible contractual agreement with you and in compliance with applicable law.
You must register in order to use our personalised online offer. Within the scope of the registration, you will be asked to provide your name and other personal information (so-called inventory data). We require this information solely for the purpose of processing your online order. You are free to choose whether to enter such information. However, registration and usage of the online offer is not possible without provision of this information.
We store your information on highly protected servers. Access to which is only possible by a limited number of authorized persons, who are involved with the server's technical, business or editorial maintenance.
In the event Heinemann arranges marketing promotions, chats or online forums in co-operation with third parties or makes such available, these with not have access to respective users/ interested parties stored personal information. The administration of such data is solely the responsibility of Heinemann.

3. Disclosure of Personal Data to Third Parties

When using our online offer, your personal information will only be used by Heinemann or associated companies. No such data are ever transmitted to third parties without you explicit consent. We will also pass on to relevant parties any such data as we may be required to do, either by law or by court order. Should data be passed on to service providers within the scope of order processing, these shall be bound by the BDSG, other legal provisions and the requirements of Heinemann's privacy policy.

4. Right of Cancellation and Deletion of Personal Data

Any personal information that you have given to us can be deleted at any time. If you have given us the consent to collect and use (including storage and disclosure, if applicable) personal information, this consent may be withdrawn at any time, effective in the future. The deletion of stored personal data is effected upon withdrawal of your consent to collect, the data is no longer needed to fulfil the purpose of retention or retention is legally inadmissible. Data for invoicing and accounting purposes are not deleted by a cancellation and/or deletion.

5. Use of Cookies

Cookies are small files with configuration information which are generated automatically when you access our website and which are archived on your computer's hard drive.
We are allowed to use cookies according to the provisions of the IVW (the German branch of the International Federation of Audit Bureaux of Circulations). They help us determine the frequency of use and number of users on our website. We do not collect personal data via cookies.
We use cookies in several areas of our online offer in order to realise specific user functions, and this is indicated where relevant. Certain pages contain adverts from companies or agencies. Cookies may be used by these but we are unable to indicate when this occurs.
Use of our online offer is also possible without cookies. Most browsers are configured by default so that they accept cookies automatically, but they can be set so that either the storage of cookies is disabled or that you are warned whenever a cookie is sent. In addition, you can delete cookies from your hard drive. Please note, that in doing so, the page and/or navigation might be restricted.

6. Children

Persons under the age of 18 should not reveal personal information without the permission of their parent or guardian.

7. Links to other Websites

Our online offer contains links to other websites. We have no influence on whether their operators comply with privacy policies. Despite careful content control, we cannot assume liability for external links and their content (privacy_notice_en).

8. Assurance

We strive to protect your personal information by utilising every possible technical and organisational measure to make said data inaccessible to third parties. However, we cannot guarantee complete data security in email communication. Thus, when conveying confidential information, we recommend doing so by regular mail.

9. Right to Information and Questions

Upon written request, we will tell you which information we have retained about you (e.g., name, address). For questions, suggestion or comments regarding data protection, please contact Heinemann's data protection representative:
Gebr. Heinemann KG
Data Protection Representative
Koreastr. 3
20457 Hamburg
Tel. +800 22244222

e-mail: service@heinemann-dutyfree.com

The rapid development of the Internet requires that our Privacy Policy needs to be adapted from time to time. You will be informed on this page of any such amendments.

Hamburg, December 2008