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Terms of use
Conditions of use

General Terms of Use for Pre-Orders via the Internet

1. Scope

Our terms and conditions apply to the processing of sales based on a customer's pre-order via our Internet site

2. Pre-order and Acknowledgement of Receipt

2.1 The customer places a non-binding pre-order via submission to the above-mentioned Internet page. The pre-order represents the customer's request for us to submit a contractual proposal. The customer is not submitting a declaration of agreement.

2.2 For the pre-order, the customer creates a list of items (hereinafter "order data") that he would like to have prepared by the HEINEMANN Shop (hereinafter "service counter") designated by him for pickup, along with a specific flight (required information: departure airport, departure time and destination airport, hereinafter "travel data")

2.3 The pre-order has to be placed 9 to 24 hours (depending on which airport is chosen) prior to departure in order to be taken into consideration by us.

2.4 The customer will receive an Acknowledgement of Receipt via email, which will confirm the order data, the travel data and service counter and issue an order number. This confirmation is solely for information purposes and does not represent a contractual proposal. It does not represent a guarantee that the pre-ordered items will be available at the service counter for the customer.

3. Binding Offer / Non-availability/ Cancellations/ Changes

3.1 After determining availability and compiling and delivering the items to the service counter, customer will receive a pre-order confirmation via email. The confirmation will contain the order information, the travel data, directions to the service counter and the order number. It also contains our binding offer to sell the listed items to the customer at our service counter. Should the item price be less expensive at the time of pickup than the confirmed item price in the pre-order confirmation, the lower price applies.

3.2 If, upon checking the availability, the desired item is not available, the customer will be informed immediately. Should only some of the pre-ordered items be available, the customer will be issued a binding offer to purchase said items. At the same time, he will be immediately informed that the other items are not available.

3.3 The customer may cancel his pre-order at any time. The cancellation will be confirmed by us via email. The pre-order may also be changed after being submitted up to 24 hours prior to departure. In this case, we will make every effort to make the changed items available at the time of pickup. In this case, however, we cannot issue a binding commitment due to the short time period before departure.

3.4 The customer is in no way obligated to pick up or purchase the pre-ordered item(s). Should the customer not have picked up the item(s) by departure time, the pre-order will be cancelled. Our binding offer will become invalid upon non-pickup by departure time. The customer will be informed immediately regarding the above via email.

4. Conclusion of the Contract

4.1 The contract will come into existence only after the customer has accepted our offer by picking up the ordered item(s) at the service counter.

4.2 The price listed in the pre-order confirmation is due upon picking up the order. Should the item price be lower at the time of pickup than the confirmed item price in the pre-order confirmation, the lower price applies.

5. Registration/ Privacy Policy

The information provided us within the scope of the registration and pre-order are subject to the provisions of our Privacy Policy.

Conditions of membership Heinemann & Me

General conditions of participation for the Heinemann & Me program

The operator and editor of the Heinemann & Me programme is Gebr. Heinemann SE & Co. KG, Koreastraße 3, D-20457 Hamburg, Germany. Headquartered in Hamburg, Germany. Registered in Germany at Hamburg District Court, HRA [Trade & Companies Register Division A] no. 15017. VAT number DE118908680. And hereafter referred to as “Gebr. Heinemann”.

1. Scope of application

By applying to register as a participant in the Heinemann & Me programme, the participant recognizes these general conditions of participation. Any natural person who is 18 or over may participate. Gebr. Heinemann employees and anyone working for Gebr. Heinemann on a short-term basis, such as promoters, are excluded from participating. All airport and airline employees and persons with an airport staff pass are also excluded.

2. Subject matter of the Heinemann & Me programme

The participation in the Heinemann & Me programme is free of charge. Participants in the Heinemann & Me programme receive special benefits when shopping in the stores of Gebr. Heinemann or their associates in the form of discounts or extras, or the benefits of preferential services, information and similar advantages. The individual benefits offered by Gebr. Heinemann and their associates vary locally, are of limited duration and, when taken advantage of, are subject to further conditions. The discounts are personal and are therefore not transferable. Gebr. Heinemann and/or their associates will inform participants of the currently applicable benefits and how to take advantage of them offline or online. The Heinemann & Me card is only valid when signed by the cardholder. This customer card remains the property of Gebr. Heinemann; it is non-transferable and must be returned on termination of the contractual relationship. If the participant uses a service from one of Heinemann & Me's associates, the associate will be the participant’s sole contracting partner in relation to this service and the privilege granted in relation to it. In the event of any defects in the service provided by an associate and the privilege granted in relation to it, the participant will have no claim against Gebr. Heinemann.

3. Changes to the conditions of participation and to added value

Gebr. Heinemann reserves the right to change these general conditions of participation at any time, in particular in order to improve implementation or to prevent abuses. The participant will be informed of any changes to the general conditions of participation in writing. If the participant does not object in writing within six weeks of receipt of the notification or if, after these six weeks, he/she uses his/her customer card, he/she will be deemed to have accepted the changes. Gebr. Heinemann will alert the participant to this separately in the notification of changes to the conditions of participation. Gebr. Heinemann is entitled to change or stop the Heinemann & Me programme if there is a serious reason for doing so.

4. Termination, changes, information

Both the participant and Gebr. Heinemann are entitled at any time to terminate the participant’s membership. Termination must occur in writing (by letter, email or fax) or by phone. Please inform Gebr. Heinemann of changes to the name, address and email address of the participant in writing (letter, email or fax) or by telephone so that we can continue to provide you with the services of the Heinemann & Me programme. For security reasons, we shall only respond to information requests from the participant if these requests are received in writing.

5. Data protection

Market research: The personal information provided by the participant and the information collected as part of participation in the Heinemann & Me programme

regarding purchases (the information on the receipt, e.g. payment method, customer number, date, place, type of goods and transaction value of the purchases), regarding the benefits taken advantage of by the participant, if applicable by using partner cards and regarding participation in promotions shall be collected, saved and used by Gebr. Heinemann for the purposes of market research. Participation in the Heinemann & Me programme is unfortunately not possible without agreeing to market research. Advertising: Gebr. Heinemann uses the information mentioned in the previous paragraph for the purposes of postal advertising and, with separate agreement, email advertising of products, promotional campaigns and offers. Not giving your agreement or revoking your agreement to advertising does not affect participation in the Heinemann & Me programme. Option to revoke agreement: Participation in market research and advertising is voluntary and agreement can be revoked at any time (by writing to: Gebr. Heinemann SE & Co. KG, Service, Postfach 111 661, 20416 Hamburg, or by fax to: 00800 222 44 223 or by email to: or by telephoning 00800 222 44 224). Data protection notice: The information is processed and used by Gebr. Heinemann and its partners exclusively for the implementation of the individual services of the Heinemann & Me programme; the information is not forwarded to third parties. Upon a written enquiry from the participant, we will be happy to disclose any data that we have saved concerning them. If, despite our endeavours to ensure that the data is accurate, complete and up-to-date, we have stored false information, we shall correct it immediately at the participant’s request.

Valid from 16 January 2014
Data Protection Statement

Gebr. Heinemann KG Privacy Policy

The Gebr. Heinemann KG (hereinafter "Heinemann") takes the protection of personal information very seriously. As a private company, we are subject to the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG). We have taken technical and organisational measures that are intended to ensure that the data protection provisions are adhered to by us, as well as by external service providers.
In the following, we define which information is gathered, stored and used when visiting our Internet site and using our online offer.

1. Personal Information

When visiting our Internet site, a log is kept each time our server is accessed and our web pages are called up. In doing so, so-called personal information is gathered and stored until it is automatically deleted. Personal information is any information that may determine your identity. This includes such things as your correct name, postal address, telephone number and date of birth. To be distinguished from personal information is information used purely for statistical purposes (e.g., number of times a page is called up or users of a specific web page). This non-personal information is not the subject of this privacy policy.

2. Collection and Use of Personal Data

Personal information is only gathered and used by us, insofar as necessary in order to facilitate the operation of our website and to perform our offered services (hereinafter also 'online offer'). Irrespective of whether you are a registered user or not, each time our website is called up, specific data is stored on our servers, which could enable your identification (so-called usage and traffic data). The collected information is mainly:

  • connection data of the querying computer (so-called IP address);
  • any websites that have been called up;
  • the date, time and length of your visit;
  • a report whether the access was successful;
  • the identification data of the used browser and/or operation system;
  • the website from which access was made;
  • the name of your Internet access provider.

This information is used to facilitate use of the website, as well as guarantee the stability and reliability of our system. No exploitation of personal information takes place. However, the right to statistical utilisation of anonymised datasets has been reserved. This information is only stored for so long as necessary within the scope of a possible contractual agreement with you and in compliance with applicable law.
You must register in order to use our personalised online offer. Within the scope of the registration, you will be asked to provide your name and other personal information (so-called inventory data). We require this information solely for the purpose of processing your online order. You are free to choose whether to enter such information. However, registration and usage of the online offer is not possible without provision of this information.
We store your information on highly protected servers. Access to which is only possible by a limited number of authorized persons, who are involved with the server's technical, business or editorial maintenance.
In the event Heinemann arranges marketing promotions, chats or online forums in co-operation with third parties or makes such available, these with not have access to respective users/ interested parties stored personal information. The administration of such data is solely the responsibility of Heinemann.

3. Disclosure of Personal Data to Third Parties

When using our online offer, your personal information will only be used by Heinemann or associated companies. No such data are ever transmitted to third parties without you explicit consent. We will also pass on to relevant parties any such data as we may be required to do, either by law or by court order. Should data be passed on to service providers within the scope of order processing, these shall be bound by the BDSG, other legal provisions and the requirements of Heinemann's privacy policy.

4. Right of Cancellation and Deletion of Personal Data

Any personal information that you have given to us can be deleted at any time. If you have given us the consent to collect and use (including storage and disclosure, if applicable) personal information, this consent may be withdrawn at any time, effective in the future. The deletion of stored personal data is effected upon withdrawal of your consent to collect, the data is no longer needed to fulfil the purpose of retention or retention is legally inadmissible. Data for invoicing and accounting purposes are not deleted by a cancellation and/or deletion.

5. Use of Cookies

Cookies are small files with configuration information which are generated automatically when you access our website and which are archived on your computer's hard drive.
We are allowed to use cookies according to the provisions of the IVW (the German branch of the International Federation of Audit Bureaux of Circulations). They help us determine the frequency of use and number of users on our website. We do not collect personal data via cookies.
We use cookies in several areas of our online offer in order to realise specific user functions, and this is indicated where relevant. Certain pages contain adverts from companies or agencies. Cookies may be used by these but we are unable to indicate when this occurs.
Use of our online offer is also possible without cookies. Most browsers are configured by default so that they accept cookies automatically, but they can be set so that either the storage of cookies is disabled or that you are warned whenever a cookie is sent. In addition, you can delete cookies from your hard drive. Please note, that in doing so, the page and/or navigation might be restricted.

6. Children

Persons under the age of 18 should not reveal personal information without the permission of their parent or guardian.

7. Links to other Websites

Our online offer contains links to other websites. We have no influence on whether their operators comply with privacy policies. Despite careful content control, we cannot assume liability for external links and their content (privacy_notice_en).

8. Assurance

We strive to protect your personal information by utilising every possible technical and organisational measure to make said data inaccessible to third parties. However, we cannot guarantee complete data security in email communication. Thus, when conveying confidential information, we recommend doing so by regular mail.

9. Right to Information and Questions

Upon written request, we will tell you which information we have retained about you (e.g., name, address). For questions, suggestion or comments regarding data protection, please contact Heinemann's data protection representative:
Gebr. Heinemann KG
Data Protection Representative
Koreastr. 3
20457 Hamburg
Tel. +800 22244222


The rapid development of the Internet requires that our Privacy Policy needs to be adapted from time to time. You will be informed on this page of any such amendments.

Hamburg, December 2008

Data Protection Statement

Gebr. Heinemann SE & Co. KG Data Protection Statement

Gebr. Heinemann SE & Co. KG (hereinafter "Heinemann") takes the protection of personal data very seriously. We would like to explain below when and which data are collected, stored and used in the course of visits to our Internet pages and the take-up of our online offers. Personal data, as stipulated by the Federal Data Protection Act (BDSG), comprise particulars concerning the personal and material circumstances of an identified or identifiable natural person. In the course of a visit to the website, personal data will only be collected if you actively and voluntarily establish contact with Heinemann. However, visiting a web page will still generate data that are saved in a log file on a server and are evaluated anonymously for statistical purposes only.

1. Services/Online offers

You can actively send us personal data, otherwise known as user data, on the website via the following services (hereinafter also referred to as “online offers”):

Heinemann will store this personal data in order to provide the online services offered.

These data will be protected by Heinemann and other service-providers carefully selected by Heinemann, pursuant to § 11 of the Federal Data Protection Act, using technical and organizational measures in accordance with the provisions in the Federal Data Protection Act and the Federal Teleservices Act (TMG).

Where applicable, separate conditions of participation (GTCs) may accompany online offers, which will provide information about the intended use of personal data.

Heinemann will only use personal data for its own marketing purposes if the affected person has been informed in detail of its intended use and has expressly consented to it.

Persons under 18 years of age should not take up the online offers, and therefore should not send us any personal data, without the consent of their parents or legal guardians.

2. Right to withdraw and delete personal data

Pursuant to § 34 of the Federal Data Protection Act, each affected person is entitled to receive free information concerning his/her data that have been stored by Heinemann and also has the right to have the personal data corrected, deleted or blocked at any time, pursuant to § 35 of the Federal Data Protection Act.

If you have provided us with personal data, you can have it deleted at any stage. If you have given us your separate consent to the collection and use of personal data (including storage and transmission, where applicable), you can revoke this consent at any time with future effect. The stored personal data will be deleted if you revoke your consent to storage, if knowledge of the data is no longer required to fulfil the intended purpose of storage, or if storage is inadmissible for other legal reasons. Data for accounting and bookkeeping purposes shall not be affected by termination or by deletion.

3. The transmission of personal data to third parties

If you take up our online offers, your personal data will only be used by Heinemann and our associated undertakings. We shall not transmit them to third parties without your express consent. However, if we are bound by law or a court decision, we shall send your data to bodies entitled to receive such information. If, in the course of your order being processed, data are transmitted to service providers or partner companies on an exceptional basis, the latter shall be bound by the Federal Data Protection Act, other legal provisions and contractually by Heinemann’s data protection statement.

4. Statutory deadlines for the deletion of data

There are a variety of legislated storage time limits and duties. Following the expiration of these time limits, the relevant data will be routinely deleted. Data that are not subject to any storage time limits and deadlines will be deleted if their storage is no longer required to maintain the agreed business relationship.

5. Encryption

During the submission of pre-orders and application data Heinemann will protect personal information with the utmost care, using state-of-the-art technology. You may rest assured that any personal data entrusted to us will be protected using SSL. SSL stands for "Secure Socket Layer" and is an encryption process which is successfully used throughout the World Wide Web. All personal data are encrypted and can therefore be transmitted securely via the Internet. An icon (a closed padlock) at the bottom of your browserâ? window will indicate that you are on a secure web page. Alternatively you can also select unencrypted transmission, e.g. when encryption is not possible for technical reasons.

6. The use of cookies

Heinemann uses cookies on the website in order to improve our online offers. Cookies are small text files that are stored on the user’s computer and can only be accessed again by our servers if the visitor returns to the website.

Cookies are used on this website so that visitors do not have to keep re-selecting their desired departure airport and can stay up-to-date with the latest offers from the Heinemann branch at this particular airport. Cookies are also needed in order to register for the newsletter and to use the shopping basket.

Heinemann’s online offers can also be taken up without cookies. Most browsers are initially set up to automatically accept cookies. The storage of cookies can be deactivated or the browser can be set up to alert the user as soon as cookies are sent.

7. Server log file

Regardless of whether you actively take up an online offer or not, certain data will be routinely stored on our servers in the course of a hit on our web pages with which you may be identified (use and traffic data).

These data are used in order to facilitate the use of our web pages and to ensure our system’s stability and reliability. These data will not be used to identify any user personally (i.e. not preserving anonymity).

These data will be deleted from the log files after 30 days.

8. The use of web analysis tools

Data are collected and stored on this site for marketing and optimization purposes using etracker GmbH ( technologies. Using these data, usage profiles may be produced under a pseudonym. Cookies can be used for this. Cookies are small text files that are stored locally in the cache of the visitor’s Internet browser and allow the Internet browser to be recognized by a website. Without consent provided separately, data collected using etracker technologies will not be used to identify the website visitor personally and will not be collated with personal data about the individual to whom the pseudonym refers. Collecting and storing data may be objected to at any time with future effect.

9. Links to other Internet pages

Our website contains links to other websites. We have no influence over their operators’ compliance with data protection provisions. Despite careful content monitoring, we cannot accept liability for any third-party contents.

10. Right to Information and questions

We will provide you with details of any of personal data (e.g. name, address) that we have on record upon written request.

For questions, suggestions or comments on the topic of data protection, please contact Heinemann’s data protection officer:

Gebr. Heinemann SE und Co. KG
Koreastr. 3

20457 Hamburg

Tel. 00800 222 44 222


Hamburg, April 2012