Our shipping service is aimed exclusively at travellers who are on a valid flight whose departure and destination airports or a stop-off are within the EU, and who have a German delivery address.

General Terms of Use for Pre-Orders via the Internet

1. Scope

1.1 These conditions of use apply to settling sales transactions deriving from customer pre-orders via our website www.heinemann-dutyfree.com.

1.2 The sale of our products is for private use only in normal household quantities.

2. Pre-order and Acknowledgement of Receipt

2.1 The customer places a non-binding pre-order via submission to the above-mentioned Internet page. The pre-order represents the customer's request for us to submit a contractual proposal. The customer is not submitting a declaration of agreement.

2.2 For the pre-order, the customer creates a list of items (hereinafter "order data") that he would like to have prepared by the HEINEMANN shop (hereinafter "service counter") designated by him for pickup, along with a specific flight (required information: departure airport, departure time and destination airport, hereinafter "travel data").

2.3 The pre-order has to be placed 9 to 24 hours (depending on which airport is chosen) prior to departure in order to be taken into consideration by us.

2.4 The customer receives a confirmation of receipt by email that confirms the order information and travel information and the customer is assigned an order number. This confirmation is solely for information purposes and does not represent an offer of a contract. No guarantee is made hereby that the reserved items are available for the customer at the pickup point or at the till.

3. Binding Offer / Non-availability/ Cancellations/ Changes

3.1 Once delivery options, packing and availability of the items at the pickup point or at the till have been checked and confirmed, the customer will receive a pre-order confirmation by email. The confirmation contains the order number, a map to the pickup point/till as well as a link to the personal customer area where they can check the status of the order at any time. If the item price on retrieval at the pickup point/till is cheaper than the item price confirmed in the pre-order confirmation, the cheaper price applies.

3.2 If, upon checking the availability, the desired item is not available, the customer will be informed immediately. Should only some of the pre-ordered items be available, the customer will be issued a binding offer to purchase said items. At the same time, he will be immediately informed that the other items are not available.
In rare cases, a particular vintage may be temporarily out of stock. In such cases, we will provide you with the following year's vintage, provided that it is similar in variety, price and quality.

3.3 The customer can cancel their reservation at any time. The cancellation will be confirmed to the customer by email immediately. Changes are unfortunately not possible. However, a new reservation is possible 24 hours before the departing flight depending on the airport.

3.4 The customer is not in any way obligated to collect or to purchase the items reserved. If the customer has not picked-up the items by the flight departure time, the reservation will be cancelled by us. Our binding offer does not become invalid in the case of non-pick-up until the flight departure time.

4. Conclusion of the Contract

4.1 The contract is concluded upon acceptance of our offer by the customer at the time at which the pre-ordered goods are collected and purchased at the till at the service counter.

4.2 The price listed in the pre-order confirmation is due upon picking up the order. Should the item price be lower at the time of pickup than the confirmed item price in the pre-order confirmation, the lower price applies.

5. Coupons & discounts

5.1 Coupons, discounts and other benefits cannot be combined and will be applied only upon conclusion of the contract when making a purchase at the service counter till and under due consideration of the relevant conditions.

6. Data protection

6.1 Gebr. Heinemann SE & Co. KG (hereinafter “HEINEMANN”) takes the protection of personal data very seriously. We would like to explain hereafter which data we collect, store and use in the context of pre-orders.

6.2 Market research: Personal data specified by the customer and data collected for purchases as part of a pre-order (information on the till receipt, such as payment type, customer number, date, location, item and transaction value for purchases) are collected, stored and used for the purpose of market research by HEINEMANN.

6.3 Advertising: HEINEMANN uses the data specified in the previous paragraph with separate consent for the purpose of advertising by e-mail for products, as well as promotional and other offers.

6.4 Revocation option: Consent to market research and advertising is voluntary and can be revoked at any time (by post to: Gebr. Heinemann SE & Co. KG, Service, Postfach 111 661, 20416 Hamburg; or by fax to: 00800 222 44 223; or by e-mail to: service@heinemann-dutyfree.com; or by telephoning us on 00800 222 44 222).

6.5 Notes on data protection: Data are processed and used exclusively by HEINEMANN and its partners for processing pre-orders; data are not forwarded to third parties. On written request, we will be pleased to inform you which of your personal data are stored by us. In the event that — despite our attempts to ensure that the information is correct, complete and up to date — any of the saved information is incorrect, we will rectify this instantly at your request.

Hamburg, January 2017

Terms of use