Pre-Order & Pick Up
No matter where you are in the world, at Heinemann Duty Free you are always a valued guest. We offer a range of services to ensure that you have a pleasant and relaxing shopping experience, allowing to concentrate on your trip.
It is your journey and you are our guest. That's why we cater to your needs and not the other way around. You can shop wherever and whenever you want online. Simply pre-order and collect at the airport or have everything delivered to your home with the Heinemann delivery service.
It is your journey and you are our guest. We want you to feel at home here. That is why we do everything we can to make your purchase easy and convenient, so that you will want to come back.
You can pre-order the items you want up to 12 hours before your flight and then simply collect and pay in store.Find out more
Browse the Heinemann online shop at your leisure and have your purchases delivered conveniently to your home (available in Germany).Find out more
Make your loved ones happy by letting them choose their own gift with the Heinemann gift card.Find out more
We want you to be completely satisfied. That's why we make it easy for you to exchange or return items and obtain a refund upon presentation of your receipt. This of course also applies to products that you have ordered online through the Heinemann delivery service.
Whether you're looking for opening times, individual advice or gift wrapping – we want to make your shopping experience as convenient as possible. Discover all of our services for enhancing your shopping experience.
We accept all common currencies, credit and debit cards.
Everyone who flies should be able to shop. That's why our opening times are in line with scheduled departure times. Our shops will be open for you in good time before the first flight and close after the last flight of the day.
Got any questions? Our friendly experts have the answers. Come and talk to us.
We can provide personal advice – competent sales specialists will assist you with all of our product ranges.
The only thing better than a beautifully wrapped gift is unwrapping it. Make your gift even more special by availing of our gift wrapping service.
Travel in comfort. We save you the hassle of worrying about excess baggage by keeping your purchases for you until your return. You can simply pick up everything later from the Airport Service Centre.
To make your shopping experience at Heinemann even more special, we have a range of offers and promotions for you – including exclusive new products, monthly Special Offers and benefits from our renowned cooperation partners. There's something for everyone.
Discover your favourite new additions to our product range.Find out more
Enjoy additional savings every month with our ever-changing special offers.Find out more
Become a Heinemann & Me member and enjoy attractive Heinemann & Me benefits with every purchase.Find out more
Our friends are also your friends. Enjoy exclusive Heinemann benefits from our renowned cooperation partners worldwide.Find out more
Bring a smile to the face of your young travelling companions. We always have a small surprise for your children who are travelling with you. Come and talk to us.
Let us treat you to tasty samples and beauty applications.
Whether you need information on products or flights, we'll be happy to assist you so that you can shop in comfort.
When purchasing alcohol and tobacco products, please observe the legally permitted allowances for the country you are travelling to. Come and talk to us.
Please help us avoid plastic waste. Bring your own bag or opt for our practical reusable shopping bag. In the interests of the environment, we are now charging 0.30 € for a plastic bag. All of the proceeds will be donated to the marine protection organisation OceanCare.
We are here to help you.
International freephone service hotline:
+49 00800 222 44 222
In order to fulfill further wishes of our customers, we are inviting you to participate in our online survey. It will take approximately 10 min. and as a thank you, participants can enter a monthly lottery to win a €100 Heinemann gift card. We are looking forward to hearing your feedback!